Privacy Policy
IDENTITY OF THE DATA CONTROLLER AND CONTACT INFORMATION
The following entities are joint controllers of the processing of your personal data:
NEW LEVEL LATAM, SL (B16879082)
UNIVERSIDAD INTERNACIONAL MUNDAE (legal entity no. 3-102-84034, registered address in Santa Ana, Pozos Lindora, 100 metres from the Catholic Church, ODESSA Building)
The Group’s contact details are as follows:
Data Protection Officer (DPO)
Email: protecciondedatos@mundaeuniversidad.com
WHAT TYPE OF DATA DO WE PROCESS?
Depending on the products, services, or functionalities you wish to use at any given time, we will need to process different data. In general, such data will, as applicable, include the following:
Identification data: first name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.
Contact data: telephone number, postal address, email address, etc.
Economic and transactional information: payment or card details, information about your purchases, orders, returns, etc.
Connection, geolocation, and browsing data (for example, if you interact with us via a mobile device).
Commercial information, if you are subscribed to our newsletter.
Data about your tastes and preferences.
Please note that, when we ask you to complete your personal data in order to access a functionality or service on the website, we will mark certain fields as mandatory, as they are data we need in order to provide the service or grant access to the relevant functionality.
Please bear in mind that, if you decide not to provide such data, you may not be able to complete your registration as a user or benefit from those services or functionalities.
FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?
Depending on how you interact with our website, we will process your personal data for the following purposes:
1. For the development, fulfilment, and execution of the Sales Contract
This purpose includes processing your data mainly in order to:
Contact you regarding updates or informational communications related to the products purchased, including sending quality surveys about the products supplied.
Manage payment for the products you purchase, regardless of the payment method used.
Activate the mechanisms necessary to prevent potential fraud against you and against us during the purchasing process. If we consider that the transaction may be fraudulent, this processing may result in the transaction being blocked.
Manage possible returns once you have made a purchase and manage requests for information about the availability of different products.
Issue invoices and make available to you receipts, invoices, and any other supporting documentation relating to payment for purchases you have made on our Platform.
2. To attend to requests or inquiries you make through the different means incorporated into our Platform.
We only process personal data that is strictly necessary to manage or resolve your request or enquiry.
3. For your registration on the website
If you decide to register on our website, we need to process your data to identify you as a user and to provide you with access to the different functionalities, products, and services available to you as a registered user. You may cancel your registered user account by contacting us through our Customer Service department.
4. For marketing purposes.
If you subscribe to our Newsletter, your personal data will be used for the periodic sending of company newsletters.
Please remember that you may unsubscribe from the Newsletter at any time and at no cost by contacting us via the data controller’s email address or by following the instructions provided in each of our communications.
5. Usability and quality analysis for the improvement of our services (Cookies)
If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e., to understand how users interact with our Platform and thus be able to make improvements. Likewise, on occasion, we carry out actions and quality surveys aimed at assessing the level of satisfaction of our customers and users and identifying areas where we can improve.
WHAT IS THE LAWFUL BASIS FOR PROCESSING YOUR DATA?
The lawful basis that allows us to process your personal data also depends on the purpose for which we process it. Accordingly, we will rely on different lawful bases depending on the following purposes:
1. Development, fulfilment, and execution of the sales contract.
Processing your data is necessary for the performance of the contract of sale that binds us to you. We understand that processing these data is beneficial for all parties involved when payment is made for a purchase and, in particular, for you, as it enables us to implement appropriate measures to protect you against attempted fraud by third parties.
2. Customer Service.
We consider that we have a legitimate interest in responding to the requests or enquiries you submit through the various contact channels available. We understand that processing these data is also beneficial for you, as it enables us to assist you appropriately and resolve the enquiries raised. When you contact us, in particular for the management of incidents related to a product purchased through the Platform, processing is necessary for the performance of the contract of sale. When your enquiry is related to the exercise of the rights about which we inform you below, or to complaints related to our products or services, the lawful basis that allows us to process your data is our compliance with legal obligations.
3. For your registration on the website
The lawful basis is the consent you provide when you register on our website.
4. Marketing.
The lawful basis for processing your data for marketing purposes is the consent you provide.
By way of example, when you agree to receive personalised information through various channels, when you authorise the sending of newsletters, or when you accept the legal terms to participate in a promotional campaign.
In order to show you personalised information, we consider that we have a legitimate interest in carrying out profiling using the information we have about you (your browsing activity, preferences, or purchase history) and the personal data you have provided, such as age range or language, as we understand that processing these data is also beneficial for you because it improves your user experience and allows you to access information according to your preferences.
5. Usability and quality analysis
The lawful basis is the consent provided on our website for the installation of the cookies you consider appropriate.
HOW LONG WILL WE KEEP YOUR DATA?
1. Development, fulfilment, and execution of the sales contract.
We will process your data for the time necessary to manage the purchase of the products or services you have acquired and subsequently for the legally established periods required to comply with our tax obligations. On some occasions, we will only process certain data until you decide otherwise, such as payment data (bank card) that you have asked us to store for possible future purchases.
2. Customer Service.
We will process your data for as long as necessary to respond to your request or enquiry.
3. For your registration on the website
We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe).
4. Marketing.
We will process your data until you request to unsubscribe or cancel your newsletter subscription. If you participate in promotional campaigns, we will retain your data for a period of six (6) months from the end of the campaign.
Regardless of whether we process your data for the time strictly necessary to fulfil the relevant purpose, we will retain them subsequently, duly stored and protected, for as long as potential liabilities may arise from the processing, in compliance with applicable regulations at any given time. Once any potential actions in each case are time-barred, we will proceed to erase the personal data.
WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
In order to fulfil the purposes set out in this Privacy Policy, it is necessary to provide access to your personal data to third parties who support us in delivering the services we offer, as detailed below:
Financial institutions, for payment management.
Technology service providers who provide support to us.
Logistics, transport, and delivery service providers and collaborators.
Group companies, on the lawful basis of legitimate interest.
In addition, we inform you that we are present on the following social networks: Facebook, LinkedIn, X, and YouTube, in order to keep our followers informed about company news and services.
You may access these social networks voluntarily via the links available on the website or by accessing them directly on your own through a browser or installed app.
Please be aware that this website is not responsible for how these social networks may use your data. However, where such data are generated on the social network and arise from an interaction with our official account, we will be joint controllers of the processing together with the social network.
In order to consent to the disclosure from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:
Facebook: https://www.facebook.com/privacy/policy
LinkedIn: https://www.linkedin.com/legal/privacy-policy
YouTube: https://policies.google.com/privacy
X: https://x.com/en/privacy
Accordingly, before clicking on the social network logos on our website, you may inform yourself and proceed with redirection with prior knowledge of the processing of your data, voluntarily.
WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights.
You may exercise your rights free of charge by sending an email to protecciondedatos@mundaeuniversidad.com, simply stating the reason for your request and the right you wish to exercise.
If we consider it necessary in order to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the lawful basis under which we process your data, you have the right to:
Request access to the data we hold about you.
Request that we rectify data we already hold. Please note that, by actively providing us with your personal data by any means, you warrant that they are true and accurate and you undertake to notify us of any change or modification.
Request that we erase your data insofar as they are no longer necessary for the purpose for which we need to process them, as previously informed, or where we no longer have a lawful basis to do so.
Request restriction of the processing of your data, which means that in certain cases you may ask us to temporarily suspend processing of the data or to retain them beyond the necessary period where you may need them. If you have provided your consent for processing your data for any purpose, you also have the right to withdraw it at any time.
Receive the personal data concerning you that you have provided to us in a structured, commonly used, machine-readable format, and to transmit them to another controller.
Furthermore, where processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency: https://www.aepd.es/en
CHANGES TO THE PRIVACY POLICY
We may amend the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you through various channels via the Platform, or we may notify you at your email address when the change in question is significant for your privacy, so that you can review the changes, assess them, and, where appropriate, object or unsubscribe from any service or functionality.
INFORMATION ABOUT COOKIES
We use cookies and similar devices to facilitate your navigation on the Platform, understand how you interact with us and, in certain cases, to display advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose, and other relevant information.
We use Google advertising and measurement services. You can find out how Google uses your personal data when you give your consent on our website at: https://business.safety.google/privacy/
